Turf Warranties:

All told, 12 NFL teams play in 11 stadiums covered with an artificial surface. Four MLB teams play on artificial turf, assuming all goes well for a grass debut by the Phillies in April. The remaining 20 professional football teams play on natural grass, as do 26 of the 30 professional baseball teams.

FieldTurf's Scorecard

Darren Gill, marketing manager for FieldTurf, said the company has installed the artificial sports surfaces in Giants Stadium (in New Jersey for two football teams), Seahawks Stadium (in Seattle for football), the Georgia Dome (in Atlanta for football), Ford Field (in Detroit for football), Michigan Stadium (in Ann Arbor, Michigan for college football), and Tropicana Field (in St. Petersburg, Florida for baseball).

With the opening of the 2004 baseball season in April, the Montreal Expos will begin using a new removable FieldTurf system in Olympic Stadium. FieldTurf also is installed at Boston University's Nickerson Field (for soccer), and at the Tokyo Dome (for baseball).

Numerous professional and university teams also have installed FieldTurf on their practice fields -- even some who are sticking to real grass for their stadiums. Also, while U.S. football and baseball stadiums are the company's high-profile installations, the bulk of its sales come from schools and universities looking for a low-cost and low-maintenance alternative to grass. One study performed for a university found the monthly cost of a FieldTurf surface to be $985, versus $8449 per month for a natural grass surface.

Artificial Turf Warranties

Gill noted that all FieldTurf installations come with eight-year warranties, which is more or less the industry standard. "But our warranties," he said, "are the only ones backed by a third party insurer [Virginia Surety Company Inc., part of Aon Corp.]." Gill said that means whether FieldTurf thrives or disappears in the future, an insurance company will always be around to honor its warranty claims. In contrast, warranties issued by a small self-insured company would become worthless upon the demise of the manufacturer.

So far, all that's come back are minor repair jobs, Gill said. FieldTurf has yet to forward a warranty claim to its insurance carrier, he noted.

"FieldTurf invented the long pile infilled turf market," Gill said. "We came out with the long pile turf, with sand and rubber fill," he said. The result is a surface that more closely approximates natural grass, not only in the way the ball bounces but also in the way the players slide and fall. The competition, he said, "is basically installing carpet."

One field may look like another, but the athletes can tell the difference when either they or the ball hit the floor. The competition's surface responds like one would expect padded carpet over concrete to respond: it hurts humans and makes the ball bounce higher than it would on grass. FieldTurf is more like old fashioned grass and dirt, except it doesn't need watering and it doesn't die indoors or in winter. FieldTurf avoids giving players the "rug burn" associated with older artificial surfaces, but critics say it sheds tiny pellets of rubber that commonly find their ways into the masks and mouths of players.

Rather shockingly, a survey conducted in early 2003 by the NFL Players Association found the FieldTurf surface installed at Seahawks Stadium to be the third favorite among 1,300 players (Tampa Bay and Arizona were #1 and #2). This was the first time an artificial surface ranked in the top five. Meanwhile, four of the bottom five were artificial surfaces. Some AstroTurf installations are so reviled by certain football and baseball players, in fact, that they routinely request trades to teams that play on grass. While the urban legends surrounding alleged links between artificial turf and sports injuries remain unproven, it is no exaggeration to say that AstroTurf would never be on any player's list of favorite fields.

FieldTurf, however, was engineered with the safety and comfort of players in mind. It should come as no surprise to hear that FieldTurf's CEO is a former Canadian Football League quarterback named John Gilman, and that several American NFL players have come on board as investors through a licensing and investing partnership they call the NFL QB Club. Gill said the club's members include Troy Aikman, John Elway, Warren Moon, Steve Young, and Randall Cunningham, among others. They invested in the company a sum that's been reported as high as $1 million, perhaps in memory of all the rug burns and pulled muscles they suffered on other surfaces.

Problems with Reconfiguration

The main gripe with FieldTurf is that it's not as easily removable as other types of field coverings, which like a thick carpet can be rolled up and put away while an outdoor stadium or an indoor dome hosts a concert, trade show, or other types of events for which a playing field is not required. FieldTurf maneuvered around this limitation by designing a system that could temporarily be covered, but this does not work well in cases where the seating also moves, or in cases where the desired temporary covering would be an ice hockey rink configuration.

FieldTurf has, however, now survived a heavy metal concert. At Seahawks Stadium, the operators covered the artificial turf for a day-long concert in August, and both they and the field lived to tell the tale. Featured acts in the Seattle stop of the "Summer Sanitarium" tour included Metallica, Limp Bizkit, Linkin Park, Mudvayne, and the Deftones. Public affairs manager Brian Surratt said the stadium's operators also sometimes cover the FieldTurf with a natural grass surface for soccer matches. First & Goal Inc. and the Washington State Public Stadium Authority, the stadium operators and owners, respectively, are "very happy" with the FieldTurf installation, Surratt added.

The main gripe with natural grass, of course, is the cost of maintenance. In northern climates it takes a heroic effort to keep the grass green through the winter months, while in the southwestern deserts it takes a lot of water to keep it alive through the long hot summer. But there also is an opportunity cost with grass. A typical grass stadium cannot be used as heavily just for sports, nor can it survive as many summer concerts as an artificial surface. Most baseball stadiums wisely wait until late in the season when their teams are out of contention before booking something as sod-trodding as a day-long metalfest.

When the FieldTurf installation is completed in time for the Montréal Expos' season opener, Olympic Stadium will use a new removable tray system that allows the operators to not only change the surface by making overlays, but also by picking up and removing the surface altogether. One reason FieldTurf has done better outdoors than indoors is because dome operators will sometimes want to strip the floor down to cement and drive forklifts over it, perhaps setting up a trade show or product exposition. Then again, both AstroTurf and NeXturf also suffer from the wear and tear of constant reconfigurations of the floors and seats.

The Veterans Stadium Debacle

The process of converting an artificial field's configuration from one sport to another, in fact, resulted in one of the most public stadium warranty failures of all time. On August 13, 2001, a Monday night, the Philadelphia Eagles were scheduled to host the Baltimore Ravens in a nationally-televised football game at Veterans Stadium. It was supposed to be the first football game played on the stadium's then-new NeXturf artificial surface, which had been installed at a cost of $1.89 million in early 2001 to replace the stadium's five-year-old AstroTurf surface.

However, before the game began, Ravens coach Brian Billick tripped on some uneven sections of the field near where the bases and pitcher's mound would have been in a baseball configuration. He and Eagles coach Andy Reid then asked the referees to call off the game. Inc. magazine, which covered the debacle in an article called "Turf Wars," sized the losses suffered from the cancellation of that game at $5 million.

The Philadelphia City Council's Committee on Parks, Recreation and Cultural Affairs held a hearing on Dec. 18, 2001, at which the city's Deputy Controller Anthony Radwanski testified that the problem seemed to arise after the field was converted from its baseball to football configuration, specifically "spongy turf around the baseball cutouts following rain," he said. Radwanski said the day after the game was cancelled, his boss directed him to investigate whether the artificial surface met the specifications of the contract, and whether the cost of correcting the problem should be paid by city taxpayers or by the manufacturer.

The Office of the Controller's report, delivered on Oct. 15, 2001, also faulted the architectural firm of Ewing Cole Cherry Brott, which performed the product evaluations that resulted in a sole-source bid for SRI's NeXturf being issued by the city in November 2000. The company had worked on every major project in Veterans Stadium since it opened, but Radwanski said they just didn't leave enough time for the planning. One reason was the imperative to fix the old AstroTurf field, which the report called "the worst playing surface in professional sports," for the final few seasons before the Eagles and Phillies departed the Vet for good.

Radwanski also suggested that perhaps Ewing Cole was too close to SRI Sports to render an objective opinion about any of its competitors. "No manufacturer could, for all intents and purposes, participate in the process without passing Ewing Cole's muster," he told the City Council. "Even those permitted to plead their case had their message passed through Ewing Cole's evaluative filter. The perception created was that one firm, Southwest, had a leg up on all the rest. Because in the transaction of public business, perception is often reality, we feel it was probably not a wise decision to appoint as judge of a competitive process an entity with an extensive history with one of the competitors."

Radwanski faulted SRI Sports for not providing the Vet's maintenance crew with detailed instruction manuals for the baseball-to-football conversion procedure, especially regarding the process surrounding the cleaning, filling, and covering of the cutouts for the bases which he said caused the Aug. 13 cancellation. He faulted Ewing Cole for writing contract specifications that only one company could meet, because the architects said the required surface had to be less than 1-1/2 inches thick to fit under the stadium's moveable bleachers. However, he also faulted the city for not doing a better job of monitoring SRI Sports and Ewing Cole, and specifically for not making sure the problems around the bases were addressed by the contractors before the Aug. 13 game.

Radwanski concluded his testimony with the statement that "Southwest Recreational Industries should be held responsible for all remedial costs associated with this project. The turf installation contracts states the following: 'The contractor shall submit its manufacturer's warranty which guarantees the usability and playability of the synthetic turf system for its intended uses for an eight-year period commencing with date of substantial completion [April 5, 2001].' Our understanding of this passage is that Southwest is responsible for ensuring that the condition of the turf is such that it can be used for its intended purpose. Because on August 13th the turf was not in a playable condition, we believe Southwest was responsible for this defect and should be held fully accountable."

During subsequent testimony before the committee, Southwest president Reed Seaton said the city made no warranty claims for ripped seams on the old AstroTurf surface between 1995 and 2001, because the rips were considered to be damage caused by the people and vehicles performing baseball-to-football conversions, and were not considered product defects. He also said credits were not sought nor were they offered for the replacement in Year 6 of a field that was supposed to last much longer. As for post-August 13 matters, he declined to answer any questions about either the conversion process or liabilities, citing the likelihood of future litigation.

More than two years later, the outcome of this warranty claim remains uncertain. Last week, SRI Sports corporate counsel Bob Wolesensky declined to comment about liability for the lost game. "I'm confused how that relates to a warranty question," Wolesensky told Warranty Week. When told the issue was the City Controller's conclusion that his company was responsible for the condition of the field that precluded the playing of the game, he said, "well, that's a matter of opinion."

FieldTurf and SRI Sports have filed lawsuits against each other over the past few years, which Wolesensky also declined to comment upon. "I would refer you to the public record -- the pleadings, the documents of the case to see where it stands," he told Warranty Week.

On its Web site, SRI Sports has two brief statements about the ongoing FieldTurf litigation, including a Nov. 26, 2003 press release and a Nov. 26, 2002 press release.

FieldTurf, meanwhile, has had little to say about its apparent legal setbacks versus SRI Sports. However, recently the company did announce that it has settled a patent infringement with another competitor, Sprinturf Inc. The chairmen of FieldTurf and Sprinturf apparently had a chat at a trade show in Florida, and realized the alleged infringement was inadvertent. A parallel infringement suit continues, however, between FieldTurf and Sportfield LLC, which installed the artificial turf for the Dallas Cowboys. That installation is the only non-SRI and non-FieldTurf artificial surface left in the big leagues.

Other Surface News

Meanwhile, SRI is engaged in an entirely separate and unrelated warranty dispute with Armstrong Holdings Inc., the parent company of Armstrong World Industries Inc. Armstrong, of course, is a manufacturer of floors, ceilings and cabinets. In 1999, Armstrong sold its DD Martin Surfacing Inc. division to SRI Sports for approximately $14 million.

Martin Surfacing, founded in 1974 and headquartered in Hunt Valley, Maryland, was well-known for its running tracks and gym flooring systems. SRI combined Martin Surfacing's sports surface operations with its own. Meanwhile, Armstrong renamed what was left behind of Martin Surfacing, calling the product-less and employee-less unit Nitram. On its Web site, Armstrong states that since then, "Nitram has been faced with numerous existing and potential claims, including claims from former employees and warranty claims from former customers."

At the end of 2000, Armstrong filed for bankruptcy, a process from which it has yet to emerge. In fact, the last press release posted on its Web site states that shareholders have approved a plan to dissolve the company.

Calls to the company soliciting further details about the Martin warranty matter and the bankruptcy proceedings went unreturned, including several attempts during which the phone was not even answered.

According to a Nov. 29, 2003 article in the Lancaster New Era, Armstrong told the bankruptcy court that it is still owed $6.3 million by SRI Sports. SRI counters that it is owed $10 million in damages it suffered following the acquisition of Martin Surfacing.

Briefly, SRI alleges that Armstrong failed to honor warranty claims on Martin Surfacing jobs completed before the acquisition. SRI had to honor claims from some 21 customers itself, laying out $309,000 of its own money. Furthermore, the adverse publicity cost SRI sports an additional $10 million in lost sales.

Bob Wolesensky, SRI's corporate counsel, last week said the Armstrong lawsuit concerns a transaction that has "nothing to do with failed warranties on a product or project." As with the FieldTurf and Philadelphia incidents, he said that everything SRI Sports would have to say about the Armstrong matter already was in the public domain.