Warranty News Headlines
September 2000 - December 2002
- BIGresearch says in 2003 consumer opinion is in, expert opinion is outInternet Wire, December 31, 2002
- FTC tells auto dealers "50/50 warranties" are fine, says in letter they're not forbidden warranty tie-ins
Federal Trade Commission, December 31, 2002- Kawasaki pushes e-dn.com's e-Hub purchasing system on dealers
Line56.com, December 31, 2002- SatisFusion Inc. merges with Warranty Corporation of America.
Press Release, December 27, 2002- Consumer Product Safety Commission and Brooklyn Lollipop Imports & Exports Inc. recall electric fans
News Release, December 26, 2002- Consumer Product Safety Commission & Madrigal Audio Laboratories Inc. recall subwoofers
News Release, December 26, 2002- Turning TREAD Act pain into gain: Automotive companies are viewing the TREAD Act as a compliance issue, missing larger opportunities to resolve safety and quality issues faster.
AMR Research Outlook, December 23, 2002- Federal government upgrades Chevrolet Corvette investigation of complaints that steering column locks up
Associated Press, December 19, 2002- Consumer Product Safety Commission & Makita USA Inc. recall circular saws
News Release, December 19, 2002- Raytheon announces more charges from guarantees made for divested Engineers and Constructors unit
News Release, December 19, 2002- Kia Web site drives the most traffic to showrooms
AutoRemarketing.com, December 17, 2002- Chrysler is trying to boost resale values by offering transferable warranties, quality initiatives, $5M TV campaign. Warranty offer likely to have delayed effect - Takes 5-years for high resale value message to permeate market.
Brand Week, Jan. 7, 2003 via Automotive Digest- Callaway Golf Co. changes auditors after warranty reserve dispute; Deloitte & Touche replaces KPMG.
Press Release, December 16, 2002- Read that warranty's fine print before buying a used car
The Guardian, December 14, 2002- Release of TREAD Act auto safety data is disputed.
L.A. Times, December 13, 2002- Today's cars are built to last, with some models boasting 70,000- to 100,000-mile warranties
Indianapolis Star, December 12, 2002- Carfax publishes teen holiday car buying tips
Business Wire, December 10, 2002- New PeopleSoft CRM for High Technology includes online product registration module
News Release, December 9, 2002- No room for error: Today's supply chain software tools had better be easy to install, easy to manage, and render a quick return on investment
EBN, December 5, 2002- Bridgestone/Firestone comeback "well ahead of schedule"
Corporate News, December 4, 2002- How to bulletproof your PC's warranty
PC World, Dec. 2002November 2002- Dixons Group threatens higher prices after UK taxman changes treatment of Isle of Man-based extended warranty revenue. Rivals Kingfisher/Comet and Carphone Warehouse also see higher tax bills for 2003.
The Guardian, November 29, 2002- Dixons stuck in tax loophole
BBC, November 28, 2002- Shares in UK electrical retail giants Dixons Group plc and Kingfisher plc slump after government closes offshore tax loophole on extended warranties. Dixons predicts UK£20 million tax hike after 27 Nov. speech by UK Chancellor of the Exchequer Gordon Brown.
AFX News, November 28, 2002- RefurbDepot, seller of rebuilt goods, estimates 84 pct of returns work just fine without repairs
Business Week Online, November 26, 2002- Home improvement problems top list of consumer complaints, annual survey says.
Associated Press, November 25, 2002- Dell to handle corporate warranty support for EDS in Latin America
CNET News.com, November 25, 2002- J.D. Power and Associates reports Lexus continues to set the industry benchmark in long-term vehicle dependability
News Release, November 21, 2002- Big Three automakers quietly sell hot rods under warranty
Forbes.com, November 18, 2002- eBay to launch electronics site during COMDEX Fall 2002, offering free shipping and testing a new warranty program conduced with N.E.W. Customer Service Companies
This Week in Consumer Electronics, November 11, 2002- Arab Insurance Group (Arig) acquires 66% of extended warranty provider Gulf Warranties Ltd., which has sold 250,000 service contracts to date.
Khaleej Times, November 11, 2002- Univision Online to distribute Consumer Reports product ratings and buying advice, including warranty comparisons.
Press Release, November 6, 2002- Volkswagen of America Inc. offers special warranty extension on window parts on some US models
The Auto Channel, November 5, 2002October 2002- New York State Insurance Dept. maintains stance that an insurance policy issued by a risk retention group does not satisfy the financial security requirements of state insurance laws.
Opinion, October 30, 2002- ChannelFlex adds Partner Warranty Management to its Partner Relationship Management portfolio of Web-based solutions.
Press Release, October 29, 2002- UK Office of Fair Trading urges shoppers to reconsider buying expensive extended warranty plans
BBC, October 26, 2002- eBay teams up with NEW Customer Services to offer extended warranties for new and used electronics products.
CNET News.com, October 17, 2002- eBay launches extended warranty program for consumer electronics
Auction Bytes, October 16, 2002- Warranty Direct survey finds consumers unaware of their extended warranty options
BBC, October 15, 2002- Entigo appoints Stephen Layne as Chairman and CEO
News Release, October 10, 2002September 2002- Extended warranty sales soar, a slow economy benefits industry because it tends to shift the consumer towards repair vs. replace.
This Week in Consumer Electronics, September 30, 2002- Interstate National Dealer Services Inc. plans merger with CHL Holdings Corp., owned by COO Cindy H. Luby
News Release, September 26, 2002- ServiceBench selected by Haier America for warranty claims processing
News Release, September 12, 2002- Honda to extend warranty on some vehicles' transmissions
USA Today, September 9, 2002- Ford offers extended warranty on troubled Focus
The Auto Channel, September 9, 2002- Ford increases Focus' warranty, will boost ad spending
The Auto Channel, September 9, 2002- Ford Focus warranty extended
USA Today, September 9, 2002- Hyundai Motor America finds it published incorrect horsepower figures for 10 years, offers extended warranties as compensation.
USA Today, September 9, 2002- DaimlerChrysler emphasizes warranty -- not rebates
Bloomberg News, September 6, 2002- Autocar LLC introduces Web-based warranty claims processing system for both its full service and its parts and service only dealers.
Press Release, September 6, 2002August 2002- Cummins Inc. adds Uptime Guarantee for heavy-duty highway truck engines. Cummins pays for repair plus rental vehicle if engine fails and can't be fixed in 24 hrs.
Business Wire, August 26, 2002- Raytheon completes power plant started by now-bankrupt former subsidiary
News Release, August 15, 2002- Inamed Corp. warns that a review is under way to determine whether it needs to increase warranty reserves by as much as $1.5 million.
Press Release, August 12, 2002July 2002- Suzuki introduces "America's Best Warranty," a 7-year/100,000-mile powertrain limited warranty.
Press Release, July 31, 2002- Hyundai Motor India Ltd. finds the importance of "service with a smile" and extended warranties in the Indian auto market
The Hindu Business Line, July 11, 2002- GM, Ford shares fall on warranty cost worries
USA Today, July 10, 2002- DaimlerChrysler adds 7-yr./70,000-mi. powertrain warranty for all U.S. Chrysler, Jeep and Dodge vehicles, plan is transferable to subsequent owners
News Release, July 8, 2002- Chrysler to offer longer warranty
USA Today, July 7, 2002- IBM Japan may sell second-hand laptops covered by 3-mo. warranty
CNN, July 3, 2002June 2002- Automakers, facing a backlog of late-model, low-mileage cars coming off of leases, step up their certified used-car programs.
USA Today, June 23, 2002- Nokia tells mobile phone resellers in Finland to stop repairing handsets outside of initial guarantee period, ending practice of so-called "sympathetic warranty."
Silicon.com, June 20, 2002- How F&I managers can get the service department to sell vehicle service contracts.
Ward's Dealer Business, June 1, 2002May 2002- J.D. Power and Associates reports new car industry achieved 10% quality improvement in 2002, largest one-year jump since 1997.
News Release, May 30, 2002- European Parliament postpones rules increasing car repair shop competition until 2005
CNN, May 30, 2002- Apple Computer asserts that some new copy-protected audio CDs are not legally "Compact Discs," refuses to honor warranty claims for stricken CD-ROM drives.
Silicon.com, May 15, 2002April 2002- Heavy turnout for an auto warranty management seminar put on by SAS and Entigo brings into focus a shift in warranty management from a customer management issue to a supply chain issue./a>
AMR Research Alert, April 30, 2002- Reading the fine print: Do home warranties offer protection for buyers? Pulte Homes customer in Greenville SC tells why they think they bought a lemon.
Dateline NBC via MSNBC, April 17, 2002March 2002- CNET offers Household Register 2002 6.0a, a Windows package by TurboSystemsCo that can keep track of serial numbers and warranty info on consumer purchases. Free to try and $25 to buy.
CNET Downloads, March 27, 2002- Entigo and SAS target the SAP market with their collaborative warranty system. Entigo Warranty and SAS Warranty Analysis are designed to exchange data with SAP R/3.
AMR Research Alert, March 8, 2002 - FTC tells auto dealers "50/50 warranties" are fine, says in letter they're not forbidden warranty tie-ins
December 2002
